Shipping，Returns & Refunds

1.1 Order Confirmation

After placing your order, you will receive a confirmation email. Please contact us promptly if you have any special requests before your order enters processing.

1.2 Processing Time

• In-stock orders: 1–3 business days
• Custom or low-stock orders: 6-8 weeks, depending on the order

1.3 Shipping Methods & Delivery Time

You may choose your preferred shipping method at checkout. Estimated delivery times (not guaranteed):

• China Post(Default shipping): 14-20 business days, including customs duties.
• Commercial courier (FedEx/DHL/UPS): 7–9 business days, customs duties are not included.

Shipping delays may occur during holidays or peak seasons.

1.4 Tracking Information

Tracking numbers are provided after shipment. Please allow 24–72 hours for tracking updates to appear.

1.5 Taxes & Customs Duties

All orders are shipped from China. Most selected shipping methods do not normally require additional customs duties, but this cannot be fully guaranteed. In rare cases where import taxes or customs fees apply, buyers are required to cooperate with local customs and make payment promptly. Failure to do so may result in delivery delays or, in extreme cases, customs seizure or destruction of the shipment.

1.6 Cancellations

Orders may be cancelled free of charge before processing begins. Once an order enters processing, cancellation is not guaranteed.

2.1 Return Window

• Customers must initiate the return within 15 days of delivery and provide a valid tracking number within 21 days.
• Returns received after 21 days from delivery are not eligible.

2.2 Monetary Refund

For approved returns, refunds are issued excluding original shipping costs and a handling fee, based on the product's original price:

For orders with free shipping, a shipping fee of $15 will be charged.

2.3 Delivery & Customs Notice

If a delivery fails due to recipient unavailability or customs clearance issues, the courier may hold, return, or destroy the package:

• Destroyed packages: No refund will be issued.
• Returned packages: A $50 restocking fee will be deducted. RGB Hair is not responsible for these situations, but we will notify you and assist whenever possible.

2.4 Eligible Products

Products must:

• Be unused, unaltered, and undamaged
• Have original tags and packaging
• Be returned within 15 days of delivery

2.5 Non-Returnable Items

• Used, altered, washed, or damaged items
• Custom orders, clearance, final sale items
• Products returned after 21 days
• Custom hair services

Non-eligible items will be returned at the customer's expense.

2.6 Return Shipping Cost

All return and exchange shipping costs are borne by the customer.

2.7 Refund Timeline

2.8 Damaged or Incorrect Items

Please contact our customer service team to request a return. We will review and approve your return request, then provide you with the return address.

• Email: service@rgbhair.com
• WhatsApp: +86 19861021029

• Before shipment: You may request an exchange before your order ships. Our team will confirm details and any price difference in advance.
• After delivery: Exchange requests for eligible products are accepted within 7 days of delivery. We confirm details and process the exchange within 3 business days after receiving the returned item.
• The first exchange for the same order is free (you only cover round-trip shipping).
• From the second exchange onward, an additional $20 restocking fee applies per exchange.